Privacy Policy
Last updated: May 2026
At Aura & Arc, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website auraarc.co.nz or make a purchase from us.
Information We Collect
When you visit our store or place an order, we may collect the following information:
- Name, email address, phone number, and shipping/billing address
- Payment information (processed securely via Shopify Payments — we do not store card details)
- Order history and purchase details
- Device and browsing information (via cookies)
How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your enquiries
- Improve our website and customer experience
- Send marketing emails (only if you have opted in)
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers (such as shipping carriers and payment processors) solely to fulfil your order.
Cookies
Our website uses cookies to enhance your browsing experience and analyse site traffic. You can choose to disable cookies in your browser settings, though this may affect some functionality.
Your Rights
Under the New Zealand Privacy Act 2020, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at loveauraarc@gmail.com.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our store is hosted on Shopify, which maintains industry-standard security measures.
Contact Us
If you have any questions about this Privacy Policy, please contact us at loveauraarc@gmail.com.